Jacob Knox-Hooke

With 15+ years in media, I have evolved from digital planning and buying into senior operational leadership and now serve as Head of Client Operations within a 400-person agency in a global network. I design governance, SLA, and AI-enabled workflow systems that protect commercial performance across multi-market environments, including a £1.7bn global automotive account operating in 25+ countries. My work focuses on building infrastructure that scales sustainably, combining automation, standardisation, and human judgement. Alongside this, I coach senior executives across EMEA and mentor emerging talent, investing in the next generation of industry leaders.